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Starting March 1, 2017

GO JIRA system has been retired. All GO help queries are now routed to the Github GO Helpdesk tracker

Recommended actions for tracker.

- Triage queries. Assign queries to the person with appropriate expertise.

- Check the FAQ. Answers might already be there.

- If needed, improve FAQ documentation on website, or assign task to others (contact Seth or Moni if you need help with the website).

Help with queries

  • For problems with GO term enrichment, also forward the email to go-software@lists.stanford.edu to reach programmers who are not on go-help.
  • The archive from the old mailman system is still available for searching: [1].
  • The EBI gohelp JIRA set up is also still available for searching: [2]