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'''Starting March 1, 2017''' | '''Starting March 1, 2017''' | ||
All GO help queries go to the [https://github.com/geneontology/helpdesk/issues Github GO Helpdesk tracker ] | |||
Recommended actions for tracker | Recommended actions for tracker: | ||
* Triage queries. Assign queries to the person with appropriate expertise. | |||
* Check the [http://geneontology.org/faq-page FAQ]. Answers might already be there. | |||
* If needed, improve FAQ documentation on website, or assign task to others (contact Seth or Moni if you need help with the website). | |||
=Help with queries= | =Help with queries= | ||
*There is a [[gohelp people list]] of the best people to assign the different queries to. | * There is a [[gohelp people list]] of the best people to assign the different queries to. | ||
* For problems with GO term enrichment, also forward the email to go-software@lists.stanford.edu to reach programmers who are not on go-help. | * For problems with GO term enrichment, also forward the email to go-software@lists.stanford.edu to reach programmers who are not on go-help. | ||
*The archive from the old mailman system is still available for searching: [https://mailman.stanford.edu/pipermail/go-helpdesk/]. | * The archive from the old mailman system is still available for searching: [https://mailman.stanford.edu/pipermail/go-helpdesk/]. | ||
*The EBI gohelp JIRA set up is also still available for searching: [https://www.ebi.ac.uk/panda/jira/browse/GOHELP] | * The EBI gohelp JIRA set up is also still available for searching: [https://www.ebi.ac.uk/panda/jira/browse/GOHELP] | ||
[[Category:Advocacy and Outreach]] | [[Category:Advocacy and Outreach]] | ||
Revision as of 10:48, 13 December 2018
Starting March 1, 2017
All GO help queries go to the Github GO Helpdesk tracker
Recommended actions for tracker:
- Triage queries. Assign queries to the person with appropriate expertise.
- Check the FAQ. Answers might already be there.
- If needed, improve FAQ documentation on website, or assign task to others (contact Seth or Moni if you need help with the website).
Help with queries
- There is a gohelp people list of the best people to assign the different queries to.
- For problems with GO term enrichment, also forward the email to go-software@lists.stanford.edu to reach programmers who are not on go-help.
- The archive from the old mailman system is still available for searching: [1].
- The EBI gohelp JIRA set up is also still available for searching: [2]