Gohelp: Difference between revisions

From GO Wiki
Jump to navigation Jump to search
mNo edit summary
No edit summary
Line 6: Line 6:
Recommended actions for tracker:  
Recommended actions for tracker:  


* Triage queries. Assign queries to the person with appropriate expertise.
* Triage queries.  
** Mark as "accepted" immediately, add additional flags as appropriate
** Assign queries to the person with appropriate expertise.


* Check the [http://geneontology.org/faq-page FAQ].  Answers might already be there.
* Check the [http://geneontology.org/faq-page FAQ].  Answers might already be there.


*  If needed, improve FAQ documentation on website, or assign task to others (contact Seth or Moni if you need help with the website).
*  If needed, improve FAQ documentation on website, or assign task to others (contact Seth or Suzi if you need help with the website).
 
* Mark tickets as "stale" after ~ 1 month of no response from OP or after a solution has been proposed.  Prompt OP for any further related questions; tickets can be closed due to inactivity after a further appropriate amount of time.


=Help with queries=
=Help with queries=
Line 16: Line 20:
* There is a [[gohelp people list]] of the best people to assign the different queries to.
* There is a [[gohelp people list]] of the best people to assign the different queries to.


* For problems with GO term enrichment, also forward the email to go-software@lists.stanford.edu to reach programmers who are not on go-help.
The following resources are likely to be completely out of date:
 
<s>
* The archive from the go-ontology mailman system is available for searching: [https://mailman.stanford.edu/pipermail/go-helpdesk/].
* The archive from the go-ontology mailman system is available for searching pre-2013: [https://mailman.stanford.edu/pipermail/go-helpdesk/].


* The EBI gohelp JIRA set up is also still available for searching: [https://www.ebi.ac.uk/panda/jira/browse/GOHELP]
* The EBI gohelp JIRA set up is also still available for searching if you have access: [https://www.ebi.ac.uk/panda/jira/browse/GOHELP]</s>


[[Category:Outreach]]
[[Category:Outreach]]

Revision as of 16:31, 17 December 2018

Starting March 1, 2017

All GO help queries go to the Github GO Helpdesk tracker


Recommended actions for tracker:

  • Triage queries.
    • Mark as "accepted" immediately, add additional flags as appropriate
    • Assign queries to the person with appropriate expertise.
  • Check the FAQ. Answers might already be there.
  • If needed, improve FAQ documentation on website, or assign task to others (contact Seth or Suzi if you need help with the website).
  • Mark tickets as "stale" after ~ 1 month of no response from OP or after a solution has been proposed. Prompt OP for any further related questions; tickets can be closed due to inactivity after a further appropriate amount of time.

Help with queries

The following resources are likely to be completely out of date:

  • The archive from the go-ontology mailman system is available for searching pre-2013: [1].
  • The EBI gohelp JIRA set up is also still available for searching if you have access: [2]