Gohelp: Difference between revisions
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Recommended actions for tracker: | Recommended actions for tracker: | ||
* Triage queries. Assign queries to the person with appropriate expertise. | * Triage queries. | ||
** Mark as "accepted" immediately, add additional flags as appropriate | |||
** Assign queries to the person with appropriate expertise. | |||
* Check the [http://geneontology.org/faq-page FAQ]. Answers might already be there. | * Check the [http://geneontology.org/faq-page FAQ]. Answers might already be there. | ||
* If needed, improve FAQ documentation on website, or assign task to others (contact Seth or | * If needed, improve FAQ documentation on website, or assign task to others (contact Seth or Suzi if you need help with the website). | ||
* Mark tickets as "stale" after ~ 1 month of no response from OP or after a solution has been proposed. Prompt OP for any further related questions; tickets can be closed due to inactivity after a further appropriate amount of time. | |||
=Help with queries= | =Help with queries= | ||
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* There is a [[gohelp people list]] of the best people to assign the different queries to. | * There is a [[gohelp people list]] of the best people to assign the different queries to. | ||
The following resources are likely to be completely out of date: | |||
<s> | |||
* The archive from the go-ontology mailman system is available for searching: [https://mailman.stanford.edu/pipermail/go-helpdesk/]. | * The archive from the go-ontology mailman system is available for searching pre-2013: [https://mailman.stanford.edu/pipermail/go-helpdesk/]. | ||
* The EBI gohelp JIRA set up is also still available for searching: [https://www.ebi.ac.uk/panda/jira/browse/GOHELP] | * The EBI gohelp JIRA set up is also still available for searching if you have access: [https://www.ebi.ac.uk/panda/jira/browse/GOHELP]</s> | ||
[[Category:Outreach]] | [[Category:Outreach]] |
Revision as of 16:31, 17 December 2018
Starting March 1, 2017
All GO help queries go to the Github GO Helpdesk tracker
Recommended actions for tracker:
- Triage queries.
- Mark as "accepted" immediately, add additional flags as appropriate
- Assign queries to the person with appropriate expertise.
- Check the FAQ. Answers might already be there.
- If needed, improve FAQ documentation on website, or assign task to others (contact Seth or Suzi if you need help with the website).
- Mark tickets as "stale" after ~ 1 month of no response from OP or after a solution has been proposed. Prompt OP for any further related questions; tickets can be closed due to inactivity after a further appropriate amount of time.
Help with queries
- There is a gohelp people list of the best people to assign the different queries to.
The following resources are likely to be completely out of date:
- The archive from the go-ontology mailman system is available for searching pre-2013: [1].
The EBI gohelp JIRA set up is also still available for searching if you have access: [2]