Gohelp: Difference between revisions

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#* Mark as "accepted" immediately, add additional flags as appropriate
#* Mark as "accepted" immediately, add additional flags as appropriate
#* Assign queries to the person with appropriate expertise.
#* Assign queries to the person with appropriate expertise.
#** [[GO Help people list]] of the best people to assign the different queries to.
#** This page list GOC's members expertise [[https://github.com/geneontology/go-site/blob/master/metadata/group-contacts.csv]] to help idetify the best people to assign the different queries to.
# Check the [http://geneontology.org/faq-page FAQ].  Answers might already be there.
# Check the [http://geneontology.org/faq-page FAQ].  Answers might already be there.
#* If needed, improve FAQ documentation on website, or assign task to others (contact Seth or Suzi if you need help with the website).
#* If needed, improve FAQ documentation on website.
# Mark tickets as "stale" after ~ 1 month of no response from OP or after a solution has been proposed.  Prompt OP for any further related questions; tickets can be closed due to inactivity after a further appropriate amount of time.
# Mark tickets as "stale" after ~ 1 month of no response from OP or after a solution has been proposed.  Prompt OP for any further related questions; tickets can be closed due to inactivity after a further appropriate amount of time.



Revision as of 07:49, 25 February 2019

All GO help queries go to the Github GO Helpdesk tracker


Actions for person responsible for overseeing tracker:

  1. Triage queries.
    • Mark as "accepted" immediately, add additional flags as appropriate
    • Assign queries to the person with appropriate expertise.
      • This page list GOC's members expertise [[1]] to help idetify the best people to assign the different queries to.
  2. Check the FAQ. Answers might already be there.
    • If needed, improve FAQ documentation on website.
  3. Mark tickets as "stale" after ~ 1 month of no response from OP or after a solution has been proposed. Prompt OP for any further related questions; tickets can be closed due to inactivity after a further appropriate amount of time.


Review Status

Last reviewed: February 25, 2019