Revision as of 07:53, 25 February 2019

All GO help queries go to the Github GO Helpdesk tracker

Actions for person responsible for overseeing tracker:

Triage queries.
- Mark as "accepted" immediately, add additional flags as appropriate
- Assign queries to the person with appropriate expertise.
  - This page list GOC's members expertise [1] to help identify the best people to assign the different queries to.
Check the FAQ. Answers might already be there.
- If needed, improve FAQ documentation on website.
Create tickets in other trackers as appropriate. Helpdesk remains open until the query has been addressed.
- Ontology, taxon constraints: https://github.com/geneontology/go-ontology/issues
- Annotation: https://github.com/geneontology/go-annotation/issues
- AmiGO: https://github.com/geneontology/amigo/issues
- Pipeline: https://github.com/geneontology/go-site/issues
- Rules: https://github.com/geneontology/go-site/issues
- Noctua: https://github.com/geneontology/noctua/issues
- Evidence codes: https://github.com/evidenceontology/evidenceontology/issues
Mark tickets as "stale" after ~ 1 month of no response from OP or after a solution has been proposed. Prompt OP for any further related questions; tickets can be closed due to inactivity after a further appropriate amount of time.

Review Status

Last reviewed: February 25, 2019

@@ Line 12: / Line 12: @@
 # Check the [http://geneontology.org/faq-page FAQ].  Answers might already be there.
 #* If needed, improve FAQ documentation on website.
-# Create tickets in other trackers as appropriate:
+# Create tickets in other trackers as appropriate. Helpdesk remains open until the query has been addressed.
 #* Ontology, taxon constraints: https://github.com/geneontology/go-ontology/issues
 #* Annotation: https://github.com/geneontology/go-annotation/issues