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GO | ==GO Helpdesk== | ||
All queries are directed to the [https://github.com/geneontology/helpdesk/issues GitHub GO Help Desk tracker ] | |||
==Guidelines for person responsible for overseeing the Helpdesk tracker== | |||
# '''Triage queries''' | |||
#* Mark as "accepted" immediately, add additional flags as appropriate | |||
#* Assign queries to the person with appropriate expertise. | |||
#** This page list GOC's members expertise [https://github.com/geneontology/go-site/blob/master/metadata/group-contacts.csv] to help identify the best people to assign the different queries to. | |||
# '''Check the [http://geneontology.org/faq-page FAQ].''' Answers might already be there. | |||
#* If needed, improve FAQ documentation on website. | |||
# '''Create tickets in other trackers as appropriate.''' Helpdesk ticket remains open until the query has been addressed. | |||
#* Ontology, taxon constraints: https://github.com/geneontology/go-ontology/issues | |||
#* Annotation: https://github.com/geneontology/go-annotation/issues | |||
#* AmiGO: https://github.com/geneontology/amigo/issues | |||
#* GO Homepage: https://github.com/geneontology/geneontology.github.io/issues | |||
#* Metadata: https://github.com/geneontology/go-site/issues | |||
#* Pipeline: https://github.com/geneontology/pipeline/issues | |||
#* Rules: https://github.com/geneontology/go-site/issues | |||
#* Noctua: https://github.com/geneontology/noctua/issues | |||
#* Evidence codes: https://github.com/evidenceontology/evidenceontology/issues | |||
# '''Mark tickets as "stale" after ~ 1 month of no response from the user who opened the ticket or after a solution has been proposed.''' Prompt user for any further related questions; tickets can be closed due to inactivity after a further appropriate amount of time. | |||
= Review Status = | |||
Last reviewed: February 25, 2019 | |||
[[Category:Outreach]] | |||
[[Category: | |||
Latest revision as of 13:10, 27 February 2019
GO Helpdesk
All queries are directed to the GitHub GO Help Desk tracker
Guidelines for person responsible for overseeing the Helpdesk tracker
- Triage queries
- Mark as "accepted" immediately, add additional flags as appropriate
- Assign queries to the person with appropriate expertise.
- This page list GOC's members expertise [1] to help identify the best people to assign the different queries to.
- Check the FAQ. Answers might already be there.
- If needed, improve FAQ documentation on website.
- Create tickets in other trackers as appropriate. Helpdesk ticket remains open until the query has been addressed.
- Ontology, taxon constraints: https://github.com/geneontology/go-ontology/issues
- Annotation: https://github.com/geneontology/go-annotation/issues
- AmiGO: https://github.com/geneontology/amigo/issues
- GO Homepage: https://github.com/geneontology/geneontology.github.io/issues
- Metadata: https://github.com/geneontology/go-site/issues
- Pipeline: https://github.com/geneontology/pipeline/issues
- Rules: https://github.com/geneontology/go-site/issues
- Noctua: https://github.com/geneontology/noctua/issues
- Evidence codes: https://github.com/evidenceontology/evidenceontology/issues
- Mark tickets as "stale" after ~ 1 month of no response from the user who opened the ticket or after a solution has been proposed. Prompt user for any further related questions; tickets can be closed due to inactivity after a further appropriate amount of time.
Review Status
Last reviewed: February 25, 2019