Gohelp: Difference between revisions
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Recommended actions for tracker. | |||
- Triage queries. Assign queries to | - Triage queries. Assign queries to the person with appropriate expertise. | ||
- Check the [http://geneontology.org/faq-page FAQ]. Answers might already be there. | - Check the [http://geneontology.org/faq-page FAQ]. Answers might already be there. | ||
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- If needed, improve FAQ documentation on website, or assign task to others (contact Seth or Moni if you need help with the website). | - If needed, improve FAQ documentation on website, or assign task to others (contact Seth or Moni if you need help with the website). | ||
=Help with queries= | =Help with queries= | ||
Revision as of 17:20, 1 March 2017
Starting March 1, 2017
GO JIRA system has been retired. All GO help queries are now routed to the Github GO Helpdesk tracker
Recommended actions for tracker.
- Triage queries. Assign queries to the person with appropriate expertise.
- Check the FAQ. Answers might already be there.
- If needed, improve FAQ documentation on website, or assign task to others (contact Seth or Moni if you need help with the website).
Help with queries
- There is a gohelp people list of the best people to assign the different queries to.
- For problems with GO term enrichment, also forward the email to go-software@lists.stanford.edu to reach programmers who are not on go-help.
- The archive from the old mailman system is still available for searching: [1].
- The EBI gohelp JIRA set up is also still available for searching: [2]