Gohelp
All GO help queries go to the Github GO Helpdesk tracker
Actions for person responsible for overseeing tracker:
- Triage queries.
- Mark as "accepted" immediately, add additional flags as appropriate
- Assign queries to the person with appropriate expertise.
- gohelp people list of the best people to assign the different queries to.
- Check the FAQ. Answers might already be there.
- If needed, improve FAQ documentation on website, or assign task to others (contact Seth or Suzi if you need help with the website).
- Mark tickets as "stale" after ~ 1 month of no response from OP or after a solution has been proposed. Prompt OP for any further related questions; tickets can be closed due to inactivity after a further appropriate amount of time.
Review Status
Last reviewed: February 25, 2019