Gohelp

=GO Help Desk

GO help queries go to the GitHub GO Help Desk tracker

Guidelines for person responsible for overseeing the helpdesk tracker

1. Triage queries
   • Mark as "accepted" immediately, add additional flags as appropriate
   • Assign queries to the person with appropriate expertise.
     • This page list GOC's members expertise [1] to help identify the best people to assign the different queries to.
2. Check the FAQ. Answers might already be there.
   • If needed, improve FAQ documentation on website.
3. Create tickets in other trackers as appropriate. Helpdesk ticket remains open until the query has been addressed.
   • Ontology, taxon constraints: https://github.com/geneontology/go-ontology/issues
   • Annotation: https://github.com/geneontology/go-annotation/issues
   • AmiGO: https://github.com/geneontology/amigo/issues
   • GO Homepage: https://github.com/geneontology/geneontology.github.io/issues
   • Metadata: https://github.com/geneontology/go-site/issues
   • Pipeline: https://github.com/geneontology/pipeline/issues
   • Rules: https://github.com/geneontology/go-site/issues
   • Noctua: https://github.com/geneontology/noctua/issues
   • Evidence codes: https://github.com/evidenceontology/evidenceontology/issues
4. Mark tickets as "stale" after ~ 1 month of no response from OP or after a solution has been proposed. Prompt OP for any further related questions; tickets can be closed due to inactivity after a further appropriate amount of time.

Review Status

Last reviewed: February 25, 2019