Gohelp software rota: Difference between revisions

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| Ben
| Ben
| December 5th
| December 5th
| *
|-
|-
| Mary
| Mary
| December 12th
| December 12th
| *
|-
|-
| Heiko
| Heiko

Revision as of 13:06, 12 December 2011

Current Rota
Seth October 3rd
Tony October 10th
Chris October 17th
Ben October 24th
Mary October 31st
Heiko November 7th
Seth November 14th
Tony November 21st
Chris November 28th
Ben December 5th
Mary December 12th *
Heiko December 19th

Purpose

To make sure that all email forwarded to the software group from GO Help is answered in a timely manner.

People in rota

Seth, Tony, Chris, Ben, Mary, Heiko

Process

We are going to use a rota where each person will be 'on duty' for 1 week at a time. Any questions hitting the software list during that time should be shepherded by the person on duty.

It is responsibility of the person on duty to make sure that all queries are answered by answering it themselves, forwarding it on to someone else who knows more, or harassing the software list until something happens. The person on duty must also make sure that any answer gets back to either the GO Help list or the originator of the query from GO Help.

At the end of your shift, please send a reminder email to the next person on the list to remind them that it's their turn.

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