Gohelp software rota

Current Rota

Seth	April 30th
Tony	May 7th
Chris	May 14th
Ben	May 21st
Mary	May 28th
Heiko	June 4th
Seth	June 11th
Tony	June 18th
Chris	June 25th
Ben	July 2nd
Mary	July 9th
Heiko	July 16th
Seth	July 23rd
Tony	July 30th
Chris	August 6th
Ben	August 13th
Mary	August 20th
Heiko	August 27th
Seth	September 3rd	*
Tony	September 10th
Chris	September 17th
Ben	September 24th
Mary	October 1st
Heiko	October 8th
Seth	October 15th
Tony	October 22nd
Chris	October 29th
Ben	November 5th
Mary	November 12th
Heiko	November 19th

Purpose

To make sure that all email forwarded to the software group from GO Help is answered in a timely manner.

People in rota

Seth, Tony, Chris, Ben, Mary, Heiko

Process

We are going to use a rota where each person will be 'on duty' for 1 week at a time. Any questions hitting the software list during that time should be shepherded by the person on duty.

It is responsibility of the person on duty to make sure that all queries are answered by answering it themselves, forwarding it on to someone else who knows more, or harassing the software list until something happens. The person on duty must also make sure that any answer gets back to either the GO Help list or the originator of the query from GO Help.

At the end of your shift, please send a reminder email to the next person on the list to remind them that it's their turn.

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