Gohelp software rota: Difference between revisions
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| Mary | | Mary | ||
| June 27th | | June 27th | ||
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| Heiko | | Heiko | ||
| July 4th | | July 4th | ||
| * | |||
|- | |- | ||
| Seth | | Seth |
Revision as of 11:30, 5 July 2011
Person | Start Monday | Current |
---|---|---|
Mary | June 27th | |
Heiko | July 4th | * |
Seth | July 11th | |
Tony | July 18th | |
Chris | July 25 | |
Ben | August 1st | |
Mary | August 8th | |
Heiko | August 15th |
Purpose
To make sure that all email forwarded to the software group from GO Help is answered in a timely manner.
People in rota
Seth, Tony (from second round), Chris, Ben, Mary, Heiko
Process
We are going to use a rota where each person will be 'on duty' for 1 week at a time. Any questions hitting the software list during that time should be shepherded by the person on duty.
It is responsibility of the person on duty to make sure that all queries are answered by answering it themselves, forwarding it on to someone else who knows more, or harassing the software list until something happens. The person on duty must also make sure that any answer gets back to either the GO Help list or the originator of the query from GO Help.
At the end of your shift, please send a reminder email to the next person on the list to remind them that it's their turn.