Gohelp software rota: Difference between revisions

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| Mary  
| Mary  
| June 27th
| June 27th
| *
|-
|-
| Heiko
| Heiko
| July 4th
| July 4th
| *
|-
|-
| Seth
| Seth

Revision as of 11:30, 5 July 2011

Current Rota
Person Start Monday Current
Mary June 27th
Heiko July 4th *
Seth July 11th
Tony July 18th
Chris July 25
Ben August 1st
Mary August 8th
Heiko August 15th

Purpose

To make sure that all email forwarded to the software group from GO Help is answered in a timely manner.

People in rota

Seth, Tony (from second round), Chris, Ben, Mary, Heiko

Process

We are going to use a rota where each person will be 'on duty' for 1 week at a time. Any questions hitting the software list during that time should be shepherded by the person on duty.

It is responsibility of the person on duty to make sure that all queries are answered by answering it themselves, forwarding it on to someone else who knows more, or harassing the software list until something happens. The person on duty must also make sure that any answer gets back to either the GO Help list or the originator of the query from GO Help.

At the end of your shift, please send a reminder email to the next person on the list to remind them that it's their turn.

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