Gohelp software rota

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Revision as of 14:50, 23 January 2012 by Sjcarbon (talk | contribs)
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Current Rota
Heiko December 19th
Seth December 26th
Tony January 2nd
Chris January 9th
Ben January 16th
Mary January 23rd *
Heiko January 30th
Seth February 6th
Tony February 13th
Chris February 20th
Ben February 27th
Mary March 5th
Heiko March 12th

Purpose

To make sure that all email forwarded to the software group from GO Help is answered in a timely manner.

People in rota

Seth, Tony, Chris, Ben, Mary, Heiko

Process

We are going to use a rota where each person will be 'on duty' for 1 week at a time. Any questions hitting the software list during that time should be shepherded by the person on duty.

It is responsibility of the person on duty to make sure that all queries are answered by answering it themselves, forwarding it on to someone else who knows more, or harassing the software list until something happens. The person on duty must also make sure that any answer gets back to either the GO Help list or the originator of the query from GO Help.

At the end of your shift, please send a reminder email to the next person on the list to remind them that it's their turn.

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