Gohelp software rota

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Revision as of 15:47, 4 June 2012 by Sjcarbon (talk | contribs)
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Current Rota
Seth February 6th
Tony February 13th
Chris February 20th
Ben February 27th
Mary March 5th
Heiko March 12th
Seth March 19th
Tony March 26th
Chris April 2nd
Ben April 9th
Mary April 16th
Heiko April 22rd
Seth April 30th
Tony May 7th
Chris May 14th
Ben May 21st
Mary May 28th
Heiko June 4th *
Seth June 11th
Tony June 18th
Chris June 25th
Ben July 2nd
Mary July 9th
Heiko July 16th

Purpose

To make sure that all email forwarded to the software group from GO Help is answered in a timely manner.

People in rota

Seth, Tony, Chris, Ben, Mary, Heiko

Process

We are going to use a rota where each person will be 'on duty' for 1 week at a time. Any questions hitting the software list during that time should be shepherded by the person on duty.

It is responsibility of the person on duty to make sure that all queries are answered by answering it themselves, forwarding it on to someone else who knows more, or harassing the software list until something happens. The person on duty must also make sure that any answer gets back to either the GO Help list or the originator of the query from GO Help.

At the end of your shift, please send a reminder email to the next person on the list to remind them that it's their turn.

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