Manager Call 2018-08-01

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Outreach coordinator role

MGD outreach job description:

  • Responsible for assisting users with questions regarding biological/scientific aspects of MGD
  • triage and tracks requests using the ServiceNow Helpdesk system,
  • answer or forward user queries, as appropriate, and tracks responses.
  • work closely with the MGD software team as new software is implemented to ensure that new users help documents are written, and existing documents updated.
  • develop online turorials and FAQs, including pictorial step-by-step instructions, and animated videos.
  • organize training sessions at conferences and meetings and at road shows given at other institutions.
  • responsible for developing problem sets and tutorials for training sessions, as well as tutorials for the MGD website.
  • maintains the listserve system for our Email scientific community forum and technical forum, monitors email flow, responds to MGD-relevant listserve postings, and updates the Lists as needed.
  • maintains the Facebook and Twitter accounts
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