Gohelp: Difference between revisions
Jump to navigation
Jump to search
mNo edit summary |
mNo edit summary |
||
Line 11: | Line 11: | ||
* If needed, improve FAQ documentation on website, or assign task to others (contact Seth or Moni if you need help with the website). | * If needed, improve FAQ documentation on website, or assign task to others (contact Seth or Moni if you need help with the website). | ||
=Help with queries= | =Help with queries= | ||
Line 19: | Line 18: | ||
* For problems with GO term enrichment, also forward the email to go-software@lists.stanford.edu to reach programmers who are not on go-help. | * For problems with GO term enrichment, also forward the email to go-software@lists.stanford.edu to reach programmers who are not on go-help. | ||
* The archive from the | * The archive from the go-ontology mailman system is available for searching: [https://mailman.stanford.edu/pipermail/go-helpdesk/]. | ||
* The EBI gohelp JIRA set up is also still available for searching: [https://www.ebi.ac.uk/panda/jira/browse/GOHELP] | * The EBI gohelp JIRA set up is also still available for searching: [https://www.ebi.ac.uk/panda/jira/browse/GOHELP] | ||
[[Category: | [[Category:Outreach]] |
Revision as of 10:49, 13 December 2018
Starting March 1, 2017
All GO help queries go to the Github GO Helpdesk tracker
Recommended actions for tracker:
- Triage queries. Assign queries to the person with appropriate expertise.
- Check the FAQ. Answers might already be there.
- If needed, improve FAQ documentation on website, or assign task to others (contact Seth or Moni if you need help with the website).
Help with queries
- There is a gohelp people list of the best people to assign the different queries to.
- For problems with GO term enrichment, also forward the email to go-software@lists.stanford.edu to reach programmers who are not on go-help.
- The archive from the go-ontology mailman system is available for searching: [1].
- The EBI gohelp JIRA set up is also still available for searching: [2]