Gohelp: Difference between revisions

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*  If needed, improve FAQ documentation on website, or assign task to others (contact Seth or Moni if you need help with the website).
*  If needed, improve FAQ documentation on website, or assign task to others (contact Seth or Moni if you need help with the website).


=Help with queries=
=Help with queries=
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* For problems with GO term enrichment, also forward the email to go-software@lists.stanford.edu to reach programmers who are not on go-help.
* For problems with GO term enrichment, also forward the email to go-software@lists.stanford.edu to reach programmers who are not on go-help.


* The archive from the old mailman system is still available for searching: [https://mailman.stanford.edu/pipermail/go-helpdesk/].
* The archive from the go-ontology mailman system is available for searching: [https://mailman.stanford.edu/pipermail/go-helpdesk/].


* The EBI gohelp JIRA set up is also still available for searching: [https://www.ebi.ac.uk/panda/jira/browse/GOHELP]
* The EBI gohelp JIRA set up is also still available for searching: [https://www.ebi.ac.uk/panda/jira/browse/GOHELP]


[[Category:Advocacy and Outreach]]
[[Category:Outreach]]

Revision as of 10:49, 13 December 2018

Starting March 1, 2017

All GO help queries go to the Github GO Helpdesk tracker


Recommended actions for tracker:

  • Triage queries. Assign queries to the person with appropriate expertise.
  • Check the FAQ. Answers might already be there.
  • If needed, improve FAQ documentation on website, or assign task to others (contact Seth or Moni if you need help with the website).

Help with queries

  • For problems with GO term enrichment, also forward the email to go-software@lists.stanford.edu to reach programmers who are not on go-help.
  • The archive from the go-ontology mailman system is available for searching: [1].
  • The EBI gohelp JIRA set up is also still available for searching: [2]