Gohelp: Difference between revisions
Jump to navigation
Jump to search
No edit summary |
mNo edit summary |
||
| Line 20: | Line 20: | ||
* There is a [[gohelp people list]] of the best people to assign the different queries to. | * There is a [[gohelp people list]] of the best people to assign the different queries to. | ||
* The archive from the go-ontology mailman system is available for searching pre-2013: [https://mailman.stanford.edu/pipermail/go-helpdesk/]. | * The archive from the go-ontology mailman system is available for searching pre-2013: [https://mailman.stanford.edu/pipermail/go-helpdesk/]. | ||
= Review Status = | |||
Last reviewed: February 25, 2019 | |||
[[Category:Outreach]] | [[Category:Outreach]] | ||
Revision as of 07:31, 25 February 2019
Starting March 1, 2017
All GO help queries go to the Github GO Helpdesk tracker
Recommended actions for tracker:
- Triage queries.
- Mark as "accepted" immediately, add additional flags as appropriate
- Assign queries to the person with appropriate expertise.
- Check the FAQ. Answers might already be there.
- If needed, improve FAQ documentation on website, or assign task to others (contact Seth or Suzi if you need help with the website).
- Mark tickets as "stale" after ~ 1 month of no response from OP or after a solution has been proposed. Prompt OP for any further related questions; tickets can be closed due to inactivity after a further appropriate amount of time.
Help with queries
- There is a gohelp people list of the best people to assign the different queries to.
- The archive from the go-ontology mailman system is available for searching pre-2013: [1].
Review Status
Last reviewed: February 25, 2019