Gohelp: Difference between revisions

From GO Wiki
Jump to navigation Jump to search
mNo edit summary
mNo edit summary
Line 20: Line 20:
* There is a [[gohelp people list]] of the best people to assign the different queries to.
* There is a [[gohelp people list]] of the best people to assign the different queries to.


* The archive from the go-ontology mailman system is available for searching pre-2013: [https://mailman.stanford.edu/pipermail/go-helpdesk/].
* The archive from the go-ontology mailman system is available for searching [https://mailman.stanford.edu/pipermail/go-helpdesk/].





Revision as of 07:31, 25 February 2019

Starting March 1, 2017

All GO help queries go to the Github GO Helpdesk tracker


Recommended actions for tracker:

  • Triage queries.
    • Mark as "accepted" immediately, add additional flags as appropriate
    • Assign queries to the person with appropriate expertise.
  • Check the FAQ. Answers might already be there.
  • If needed, improve FAQ documentation on website, or assign task to others (contact Seth or Suzi if you need help with the website).
  • Mark tickets as "stale" after ~ 1 month of no response from OP or after a solution has been proposed. Prompt OP for any further related questions; tickets can be closed due to inactivity after a further appropriate amount of time.

Help with queries

  • The archive from the go-ontology mailman system is available for searching [1].


Review Status

Last reviewed: February 25, 2019