Gohelp: Difference between revisions
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All GO help queries go to the [https://github.com/geneontology/helpdesk/issues Github GO Helpdesk tracker ] | All GO help queries go to the [https://github.com/geneontology/helpdesk/issues Github GO Helpdesk tracker ] | ||
Actions for person responsible for overseeing tracker: | |||
* Check the [http://geneontology.org/faq-page FAQ]. Answers might already be there. | # Triage queries. | ||
#* Mark as "accepted" immediately, add additional flags as appropriate | |||
* | #* Assign queries to the person with appropriate expertise. | ||
#** [[gohelp people list]] of the best people to assign the different queries to. | |||
# Check the [http://geneontology.org/faq-page FAQ]. Answers might already be there. | |||
#* If needed, improve FAQ documentation on website, or assign task to others (contact Seth or Suzi if you need help with the website). | |||
# Mark tickets as "stale" after ~ 1 month of no response from OP or after a solution has been proposed. Prompt OP for any further related questions; tickets can be closed due to inactivity after a further appropriate amount of time. | |||
Revision as of 07:34, 25 February 2019
All GO help queries go to the Github GO Helpdesk tracker
Actions for person responsible for overseeing tracker:
- Triage queries.
- Mark as "accepted" immediately, add additional flags as appropriate
- Assign queries to the person with appropriate expertise.
- gohelp people list of the best people to assign the different queries to.
- Check the FAQ. Answers might already be there.
- If needed, improve FAQ documentation on website, or assign task to others (contact Seth or Suzi if you need help with the website).
- Mark tickets as "stale" after ~ 1 month of no response from OP or after a solution has been proposed. Prompt OP for any further related questions; tickets can be closed due to inactivity after a further appropriate amount of time.
Review Status
Last reviewed: February 25, 2019