Gohelp: Difference between revisions
Jump to navigation
Jump to search
mNo edit summary |
mNo edit summary |
||
| Line 9: | Line 9: | ||
#* Mark as "accepted" immediately, add additional flags as appropriate | #* Mark as "accepted" immediately, add additional flags as appropriate | ||
#* Assign queries to the person with appropriate expertise. | #* Assign queries to the person with appropriate expertise. | ||
#** This page list GOC's members expertise | #** This page list GOC's members expertise [https://github.com/geneontology/go-site/blob/master/metadata/group-contacts.csv] to help identify the best people to assign the different queries to. | ||
# Check the [http://geneontology.org/faq-page FAQ]. Answers might already be there. | # Check the [http://geneontology.org/faq-page FAQ]. Answers might already be there. | ||
#* If needed, improve FAQ documentation on website. | #* If needed, improve FAQ documentation on website. | ||
Revision as of 07:49, 25 February 2019
All GO help queries go to the Github GO Helpdesk tracker
Actions for person responsible for overseeing tracker:
- Triage queries.
- Mark as "accepted" immediately, add additional flags as appropriate
- Assign queries to the person with appropriate expertise.
- This page list GOC's members expertise [1] to help identify the best people to assign the different queries to.
- Check the FAQ. Answers might already be there.
- If needed, improve FAQ documentation on website.
- Mark tickets as "stale" after ~ 1 month of no response from OP or after a solution has been proposed. Prompt OP for any further related questions; tickets can be closed due to inactivity after a further appropriate amount of time.
Review Status
Last reviewed: February 25, 2019