Gohelp

Starting March 1, 2017

All GO help queries go to the Github GO Helpdesk tracker

Recommended actions for tracker:

• Triage queries. Assign queries to the person with appropriate expertise.

• Check the FAQ. Answers might already be there.

• If needed, improve FAQ documentation on website, or assign task to others (contact Seth or Moni if you need help with the website).

Help with queries

• There is a gohelp people list of the best people to assign the different queries to.

• For problems with GO term enrichment, also forward the email to go-software@lists.stanford.edu to reach programmers who are not on go-help.

• The archive from the old mailman system is still available for searching: [1].

• The EBI gohelp JIRA set up is also still available for searching: [2]