Gohelp

Starting March 1, 2017

All GO help queries go to the Github GO Helpdesk tracker

Recommended actions for tracker:

• Triage queries.
  • Mark as "accepted" immediately, add additional flags as appropriate
  • Assign queries to the person with appropriate expertise.

• Check the FAQ. Answers might already be there.

• If needed, improve FAQ documentation on website, or assign task to others (contact Seth or Suzi if you need help with the website).

• Mark tickets as "stale" after ~ 1 month of no response from OP or after a solution has been proposed. Prompt OP for any further related questions; tickets can be closed due to inactivity after a further appropriate amount of time.

Help with queries

• There is a gohelp people list of the best people to assign the different queries to.

• The archive from the go-ontology mailman system is available for searching [1].

Review Status

Last reviewed: February 25, 2019